TracTeck (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, products, and services.
1. Information We Collect
We may collect and process the following types of personal and non-personal information:
1.1. Personal Data
- Contact Information: Name, email address, phone number, mailing address.
- Account Information: Username, password, security questions.
- Business Details: Company name, job title, industry type, business needs.
- Billing & Payment Details: Credit card information, billing address (if applicable).
- Communication Data: Records of correspondence, and customer support interactions.
1.2. Non-Personal Data
- Technical Data: IP address, browser type, operating system, device details.
- Usage Data: Pages visited, time spent on the site, navigation paths, clicks, and interactions.
- Cookies & Tracking Technologies: Information collected through cookies, analytics, and tracking pixels (see Cookies Policy below).
2. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To deliver, maintain, and improve our products, software, and services.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance.
- Marketing & Communication: To send newsletters, promotional materials, and service updates (with your consent).
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or unauthorized access.
- Legal Compliance: To meet regulatory requirements, enforce our Terms & Conditions, and comply with legal obligations.
3. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Third-party vendors assisting with IT, payment processing, analytics, and marketing.
- Legal Authorities: If required by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or business reorganization, your data may be transferred to the new entity.
4. Data Storage & Security
We implement robust security measures to protect your data, including:
- Encryption: SSL/TLS encryption for data transmission.
- Access Controls: Restricted access to sensitive data.
- Data Retention: We retain personal data only as long as necessary for operational, legal, or compliance purposes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies via your browser settings.
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Used to improve user experience by analyzing website traffic.
- Marketing Cookies: Used for personalized advertising (with consent).
6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access & Correction: Request access to or correction of your personal data.
- Deletion: Request deletion of your data (subject to legal exceptions).
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a portable format.
To exercise your rights, contact us at hello@tracteck.com.
7. Third-Party Links & Services
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Please review their terms before sharing personal data.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, regulatory requirements, or advancements in technology. Any modifications will be communicated through appropriate channels, such as website notifications or direct communication, where applicable.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data. Continued use of our services after any updates constitutes your acceptance of the revised policy. If you do not agree with the changes, you may discontinue using our services.
